Contact Us
The fastest way to reach us is email: [email protected]. We read everything sent there, and we aim to reply within two business days. Use this page to work out whether we're the right people to contact — we're an independent comparison site, not a sportsbook, so we can't touch your betting account, your balance or your withdrawal.
What to email us about
We're most useful on questions about our research and our rankings. Typical messages that get a proper reply:
- Corrections. A bonus term has changed, a payment method has been dropped, a sportsbook no longer accepts Canadian sign-ups, or odds and market coverage don't match what we've published. Include the operator name and where you saw the difference.
- Reader experience reports. How a withdrawal actually went, how long KYC took, whether a same-game parlay settled correctly. We can't verify every report, but patterns from readers tell us where to look again.
- Questions about our methodology. Why one site ranks above another, how we weigh pricing against payout reliability, what we mean by reduced juice.
- Commercial and partnership enquiries. Clearly labelled, and handled separately from editorial.
- Content and accessibility issues. Broken pages, confusing tables, anything that doesn't work on mobile.
What we can't do for you
Being direct about this saves everyone time:
- We can't unlock, close or verify an account at any sportsbook, or reverse a self-exclusion.
- We can't release a pending withdrawal, chase a payment processor, or override a bonus rollover requirement.
- We can't settle a bet dispute, void a wager, or rule on whether a line was priced correctly.
- We can't offer legal advice on the status of offshore betting in your province, or tax advice on winnings.
- We don't sell picks, and we don't give betting tips by email.
For any of the first three, contact the operator's own support team first — live chat and email are the usual channels, and most disputes need a ticket number before anything moves. If that stalls, escalate to the complaints or ADR route named in the operator's terms. If gambling has stopped being entertainment, our responsible gambling resources list Canadian support services, and every site we cover offers deposit limits, time-outs and self-exclusion.
How our rankings are put together
We research sportsbooks that accept Canadian bettors and score them editorially on pricing, market depth, bonus terms, banking and track record. We don't place bets or test withdrawals ourselves — where we quote a payout window or an odds advantage, it comes from operator documentation or from what we can verify publicly, and we say so. Ratings are our editors' judgment, not customer review scores.
Some links on this site are commercial, and New Sports Betting Sites may earn a commission when a reader opens an account. That relationship funds the site; it does not buy a position. An operator that tightens its bonus terms or slows its payouts slides regardless of what it pays. If you think a ranking looks bought, email us and say which one — we'll explain the reasoning or change it.
The criteria we get asked about most
| Sportsbook | Editorial rating | Headline offer as advertised |
|---|---|---|
| Instant Casino | 10.0 | Up to 40% extra on combo bets |
| Ivibet | 9.8 | Sport bonus up to €150 |
| Betninja | 9.6 | Welcome offer up to $2,500 + 100 free spins |
| Skycrown | 9.4 | 450% welcome bonus |
| 5bet | 9.3 | C$45 free bet for C$30 |
| WSM Casino | 9.1 | 200% deposit bonus up to $25,000 + 50 free spins |
| DisCasino | 9.0 | 200% up to 10,000 USDT + 10% cashback |
| CoinPoker | 8.9 | Up to 40% extra on combo bets |
| VegasHero | 8.6 | 100% bonus up to 200 USDT |
| Wintino | 8.5 | 100% up to $150 |
All offers are subject to the operator's own terms: minimum deposit, minimum odds, rollover, expiry windows and market exclusions. Read them on the operator's site before depositing — they change more often than any comparison table can.
Queries about our top-rated picks
Instant Casino
Most of the mail we get about Instant Casino concerns its combo boost. The advertised up to 40% extra on combo bets is a percentage uplift on multi-leg tickets, and the size of the boost usually scales with the number of legs — so the headline figure is the ceiling, not what a three-leg parlay returns. Readers asking us to confirm their expected payout should check the boost table inside their account, because that's the version that governs settlement. Our reservation: parlay boosts flatter the price on tickets that are already poor value, and they don't fix a weak base line. Judge the single-game pricing first.
Ivibet
Ivibet comes up because its sport bonus up to €150 is quoted in euros. If you're funding an account in Canadian dollars, ask the operator which currency your wallet is denominated in before you deposit — a euro-denominated bonus on a CAD balance means conversion on the way in and again on the way out, and that spread is a real cost that no bonus headline shows. The bonus also carries rollover; confirm the multiplier and the minimum odds that count toward it. Limitation: currency handling is the friction point here, and it's the thing most likely to make a small bonus not worth the effort.
Betninja
Betninja draws questions because the welcome offer up to $2,500 plus 100 free spins is a combined sports-and-casino package. The two halves usually have separate terms — spins are a casino product with their own wagering, and they don't help a sports bettor clear a sports rollover. The $2,500 is a maximum tied to deposit size; almost nobody claims the full figure. Limitation: large advertised maximums tend to come with rollover that takes serious turnover to clear, and bonus funds locked in an account are not the same as a withdrawable balance.
Money questions we can and can't answer
Using this site costs nothing. What you spend sits entirely with the sportsbook, so those questions belong to their support team — but here's what to ask them, and what to check before you deposit.
- Deposits. Canadian bettors at international sportsbooks typically fund accounts by Visa or Mastercard, Interac where the operator supports it, bank wire, e-wallets, vouchers or player transfers, and cryptocurrency. Availability varies by operator and changes without notice.
- Currency. Where CAD is offered, use it. A balance held in USD, EUR or USDT converts twice and the rate is the operator's.
- Withdrawals. Ask about the minimum and maximum per transaction, any weekly or monthly payout cap, and whether the method you deposited with is the one you must withdraw to. Card and wire withdrawals normally take the longest; crypto settles fastest once approved, though network fees apply.
- Fees. Some operators absorb withdrawal costs, some pass them on, some charge after a set number of free cashouts per month. Get this in writing from support.
- Verification. Expect KYC — government ID, proof of address, sometimes proof of payment method. Do it before your first withdrawal, not during. Unverified accounts are the single most common reason a payout stalls.
What these operators cover beyond the sportsbook
The betting menus we assess run across moneylines, point spreads, totals, futures, parlays and same-game parlays, player and game props, and live in-play markets. Sport coverage is built around what Canadian bettors follow — NHL, NFL, NBA, MLB, soccer — with golf, MMA and horse racing depth varying a lot between sites. Racebooks in particular are either a proper product or an afterthought, so check before you assume.
Nearly all of these brands run more than a sportsbook. Casino slots, live dealer tables, and in some cases poker sit under the same login and the same wallet, which matters for two reasons: a welcome package may split across products with different wagering rules, and a promotion advertised on the casino side often excludes sports wagers entirely. If you only want to bet on sport, read the offer terms to confirm sports betting actually qualifies. There's more on the casino side of these operators on our casino comparison page.
Eligibility and legal standing in Canada
The sportsbooks featured on New Sports Betting Sites accept players from across Canada and operate under international licences. That is not Canadian government approval, and it isn't a provincial licence — Ontario's regulated market and the provincial lottery corporations are separate systems. Betting with an offshore operator sits in a grey area for Canadian bettors: there's no federal prohibition on individuals placing bets online, but the consumer protections you'd get from a provincially licensed operator don't apply, and your recourse in a dispute runs through the operator's own complaints process and its licensing jurisdiction.
Minimum age depends on where you live: 19 in most provinces and territories, 18 in Alberta, Manitoba and Quebec. Operators enforce their own minimum age too, and KYC exists to confirm it. Accounts must be in your own name, and one account per person is standard. Our full terms are set out in the site terms and conditions, and you can read who we are on the about page.
Common questions about reaching us
How long does a reply take?
Two business days is our target for email sent to [email protected]. Correction requests with a specific operator name and a clear description of the discrepancy get handled fastest, because we can check them immediately.
Can you get my withdrawal released?
No. We have no access to any sportsbook's systems. Contact the operator's support with your account details and any ticket reference, and if it isn't resolved, escalate through the complaints procedure in their terms.
Will you review a sportsbook I suggest?
Possibly. Send the name and why you think it deserves coverage. We prioritise operators that accept Canadian bettors, support CAD, and have a public track record we can research.
Do you accept paid placements in the rankings?
We run commercial links and may earn commission, and that's disclosed. Position is set editorially on pricing, market depth, bonus terms, banking and payout record. If you want to know why a specific operator ranks where it does, ask and we'll explain.
Can you help me stop gambling?
We can point you to help, not provide it. Our responsible gambling page lists Canadian support lines and explains deposit limits, time-outs and self-exclusion. If you're in crisis, contact a provincial helpline directly rather than emailing us.
If you're still deciding where to bet rather than wanting to reach us, the comparison tables across the site do more for you than an email will. If you do write, one clear paragraph with the operator name and what happened is worth more than a long one — and we'd rather hear about a problem with a review than have it sit there uncorrected.